Accommodation.
WHERE IT HELPS
Replying to booking enquiries Room and facility descriptions Responding to reviews Guest information material Analysing feedback
FOR ENQUIRIES
Speed matters. Most bookings go to whoever replies first.
Prepared replies covering rates, availability and what is included.
FOR DESCRIPTIONS
Accurate. Room size, bed configuration, what is included, what is not.
Guests who arrive to something different from the description leave the review that costs you.
FOR REVIEWS
Respond to each, addressing the specific point.
"Here is a review. Draft a reply addressing what they actually said."
FOR GUEST INFORMATION
"Write a guest information sheet covering check-in and out times, wifi, breakfast, and local information."
FOR POWER AND WATER
State honestly what guests can expect. Managing expectations prevents complaints.
WHAT TO NEVER GENERATE
Rates, availability, facilities you do not have.
