Moving goods and people.
WHERE IT HELPS
Route planning Customer notifications
Documentation: waybills, manifests, invoices
Driver instructions and procedures
FOR ROUTING
Useful, and map data and traffic prediction quality vary considerably here.
Test against routes your drivers know. A route that looks optimal and is impassable costs more than none.
FOR NOTIFICATIONS
Automated delivery updates reduce enquiries substantially.
Accuracy matters. Wrong notifications are worse than none.
FOR DOCUMENTATION
Extraction and drafting. Verify every figure and code.
Errors in shipping documentation cause delays and penalties.
FOR DRIVER PROCEDURES
Clear written instructions, in language drivers actually use.
WHAT MUST REMAIN HUMAN
Safety decisions Driver hours and welfare Anything affecting employment
FOR CUSTOMER DISPUTES
Written records. Check every detail.
