Consistency across people.
WHAT TO PUT IN WRITING
Which tasks it is for What must never be sent to it What must be reviewed before it reaches a customer What may never be generated Who is accountable
WHAT MAY NEVER BE SENT
Customer personal data, unless you have established it is permitted Financial records Passwords or credentials Anything covered by a confidentiality obligation
WHAT MAY NEVER BE GENERATED
Testimonials or reviews Statistics Case study facts Anything presented as first-hand experience
THE ACCOUNTABILITY LINE
Whoever sends or publishes is responsible, whatever produced the draft.
State that explicitly.
LENGTH
One page. Longer is not read.
WHY NOT BAN IT
Staff use these tools anyway, on personal accounts, with no oversight and no record.
A permissive policy with clear limits produces better control.
FOR NIGERIAN BUSINESSES
Visit zillionkinghost.com for further information on data protection obligations.
