Credit is a balance held on your account that is used automatically against future invoices.
WHERE CREDIT COMES FROM
A refund issued as credit rather than returned to your payment method An overpayment A goodwill adjustment A prorated difference from a plan change
ADDING CREDIT DELIBERATELY
Where the option is available, Billing > Add Funds lets you deposit an amount in advance. This is useful if you want to settle several upcoming renewals at once, or if payment is easier for you at a particular time of year.
HOW IT IS USED
When an invoice is generated, available credit is applied automatically, reducing or clearing the amount due. Any remainder is payable as normal.
SEEING YOUR BALANCE
Your credit balance appears on the Client Area dashboard and under Billing.
IMPORTANT POINTS
Credit is applied to invoices in order and cannot usually be directed at a specific one. If you need it applied to a particular invoice, ask before paying. Credit is generally not withdrawable as cash once deposited, so only add what you expect to use with us. Credit does not prevent suspension if an invoice remains only partly covered. Check the balance due, not just the credit.
