Your own reference material.
WHAT THIS IS
A collection of your own documents that ZillionKingHost AI can draw on when answering.
Rather than uploading a document each time, your material is available across conversations.
WHAT TO PUT IN IT
Procedures and how-to documents Policies Product information Frequently asked questions and their answers Reference material your team uses
WHY IT HELPS
Answers come from your actual material rather than from general knowledge.
New staff can ask questions rather than searching.
Repeated questions get consistent answers.
WHAT TO KEEP OUT
Out-of-date documents, which produce confidently wrong answers Personal data about individuals Anything confidential to a specific person
THAT FIRST POINT MATTERS MOST
A knowledge base over stale documents is worse than none.
Review what is in it periodically.
WHAT TO DO FIRST
Add the five documents answering the questions you are asked most.
