The sequence is predictable, and at every stage before termination it is recoverable.
STAGE 1 - OVERDUE
The due date passes. The service continues running. Reminder emails are sent and a late fee may apply where our terms provide for one.
STAGE 2 - SUSPENSION
After the grace period, the service is suspended. The website stops loading, email stops being delivered, and visitors see a suspension page. Your files, databases and mailboxes are untouched.
Pay the outstanding invoice and the service reactivates, usually automatically within minutes.
STAGE 3 - TERMINATION
After an extended period, the account is terminated and the data is deleted. This is not recoverable. A new account can be created, but your previous content is gone.
DOMAINS ARE DIFFERENT
A domain does not suspend; it expires. It stops resolving, then enters a redemption period where recovery carries a substantial fee, then it is released for anyone to register.
IF YOU ARE STRUGGLING
Open a ticket before the due date, not after suspension. We can often arrange something. What we cannot do is undo a termination, or recover a domain someone else has registered.
