Connecting AI into workflows.
WHAT THEY DO
Connect applications together, with AI capability at some step.
An enquiry arrives, is categorised, a draft reply is prepared, and a person reviews it.
WHERE THEY HELP
Repetitive processes crossing several systems Routing and triage Data extraction into other software Notifications and summaries
WHAT MAKES A PROCESS SUITABLE
Consistent structure Checkable output Tolerable error rate Volume justifying the setup
WHAT TO BUILD IN
A review step for anything consequential Logging A way to stop it Alerts when something looks unusual
WHAT GOES WRONG
Input format changes and extraction breaks Edge cases handled wrongly Errors accumulating unnoticed
THE SILENT FAILURE PROBLEM
Automation fails without announcing it. That is its defining characteristic.
WHAT TO DO ABOUT IT
Sample the output regularly, even when it appears to work.
THE QUESTION BEFORE BUILDING
How would I know if this went wrong?
