Each invoice sets out exactly what you are being charged for.
WHAT YOU WILL SEE
Invoice number, used as your reference in any correspondence Invoice date and due date Line items, one per product or service, each showing the billing period it covers Any applicable tax Any credit applied from your account balance The total due and the current status Payment history for that invoice
READING THE LINE ITEMS
Each line names the product and the period it covers, for example a hosting package for a given month or year, or a domain renewal for a given year. If you hold several services, they may appear on one invoice or on separate ones depending on their renewal dates.
PRORATED CHARGES
If you upgraded mid-cycle, you will see a prorated amount covering only the remaining days of the period at the new rate.
IF SOMETHING LOOKS WRONG
Open a ticket quoting the invoice number and the specific line you are querying. Do not simply leave it unpaid, as that leads to suspension while the query is unresolved. Tell us, and we will hold the account while we look.
