Small practical difficulties.
WHERE IT IS GENUINELY GOOD
Explaining how something works Suggesting approaches you had not considered Working through a problem systematically Interpreting instructions or documents
GOOD EXAMPLES
Understanding a form you must complete Working out how to do something in software Diagnosing why something is not working Explaining a letter you received
HOW TO ASK
Describe the situation fully. It knows nothing you do not tell it.
Include what you tried and what happened.
WHAT TO VERIFY
Anything with consequences Anything about money, health, safety or legal matters Any specific fact
WHAT NOT TO DO
Follow instructions you do not understand, particularly on computers Run commands you cannot evaluate Act on advice about anything dangerous
FOR TECHNICAL PROBLEMS
Back up before making changes.
THE PATTERN THAT WORKS
Describe the problem properly. Consider the suggestions. Check anything that matters.
