Where it may be used.
WHERE IT HELPS
Drafting correspondence and documents Translating public information Summarising consultations and submissions Processing forms and applications, with review Answering routine public enquiries Making information accessible
WHERE IT MUST NOT BE USED
Decisions affecting individual rights or entitlements Enforcement decisions Anything without an explanation and a route of appeal
WHY THE STANDARD IS HIGHER
People cannot choose another government.
A wrong decision by a private business loses a customer. A wrong decision by the state affects someone who has no alternative.
WHAT PUBLIC LAW GENERALLY REQUIRES
Decisions made by the authorised person Reasons given A route of appeal Consistency and fairness
An automated decision may fail all four.
WHAT TO ESTABLISH BEFORE DEPLOYING ANYTHING
Legal basis Explainability Fairness testing Appeal route Human review
WHERE THE BENEFIT IS REAL
Administration and communication, which consume substantial public sector capacity.
