We take server-side backups of hosting accounts, and you should also take your own. Both matter, for different reasons.
WHAT WE PROVIDE
Scheduled backups of accounts, with a retention period depending on your plan. Where JetBackup is available in your cPanel, you can browse restore points and restore files or databases yourself.
WHAT TO UNDERSTAND
Retention is finite. An infection or a mistake discovered months later may predate every backup we hold. Our backups are a safety net for infrastructure events. They are not a substitute for your own copies. Very large accounts may be excluded from some backup schedules for practical reasons. If your account is unusually large, ask us to confirm its status rather than assuming.
WHY YOU STILL NEED YOUR OWN
You control the timing, so you can take one immediately before a risky change. You control retention, so you can keep a monthly copy for a year. It is stored off our infrastructure, which protects you against the least likely but most serious scenarios.
HOW
cPanel > Backup for a full account archive, or a scheduled plugin sending to Google Drive or Dropbox. Download them and keep them somewhere other than the server.
