An assistant that knows your business.
WHAT IT IS
An AI assistant grounded in your own documentation, policies and procedures.
Staff ask questions and receive answers from your material.
WHAT IT SOLVES
The same questions asked repeatedly Knowledge locked in one person's head New staff not knowing where to look
WHAT IT REQUIRES
Documentation that exists and is current A system connecting it to a model Someone maintaining it
THAT FIRST REQUIREMENT
The binding constraint. An assistant over out-of-date documentation gives confidently wrong answers.
Fix the documentation first.
WHAT TO INCLUDE
Procedures Policies Product information Common questions and answers
WHAT TO EXCLUDE
Personal data Anything confidential to specific individuals Anything out of date
TESTING IT
On real questions from real staff.
Ask it things you know the answer to, and check.
WHAT TO TELL USERS
That it can be wrong, and where to verify.
