Pre-purchase enquiries.
WHAT CUSTOMERS ASK
Will this fit Is it in stock When will it arrive Does it work with X What is it made of Can I return it
HOW AI HELPS
Drafting replies quickly, with your policies supplied.
WHAT TO SUPPLY IN THE PROMPT
Your delivery areas and times Your returns policy The product specifications
Without those, it invents answers.
THE INVENTION RISK
A generated reply stating a delivery time you cannot meet, or a returns period you do not offer, creates an obligation.
Always check commitments.
THE BETTER SOLUTION
Answer the recurring questions on the product page.
Every question answered publicly is a message you do not receive.
FOR SIZING
A sizing guide reduces both enquiries and returns.
WHAT NOT TO AUTOMATE
Direct replies to customers about stock or delivery, without a person confirming.
THE PATTERN
Draft with AI, confirm the facts, send.
