The section in one page.
WHERE IT HELPS
Drafting, summarising, extracting, translating, structuring.
The work around decisions, not the decisions.
WHERE TO START
One task: frequent, language-based, checkable output.
Usually written communication.
THE RULES
Supply your own facts and figures, always Verify anything specific before acting Ask explicitly for objections, or it will agree Never let it perform calculations you rely on Never let it produce market data, prices or statistics
FOR CUSTOMER SERVICE
AI drafts, a person sends. That is almost always the right arrangement.
Your advantage is that a person answers. Do not automate that away.
FOR SALES
It handles preparation and paperwork. You handle the conversation.
Never state a fact about a prospect that came from a model.
FOR FINANCE
Explaining and structuring, yes. Calculating, no.
WHAT TO PUT IN WRITING
A one-page policy: approved tools, what may not be sent, what must be reviewed, who is accountable.
THE TEST
Is the work better, or just faster? Both count. Confusing them does not.
