Turning answers into articles.
WHERE THE CONTENT COMES FROM
Your support tickets. The questions asked repeatedly.
The best content source any business has, and mostly unused.
THE PROCESS
- List the questions you answer most
- For each, write the answer roughly, or paste a reply you sent
- Ask AI to turn it into a clear article
- Verify every step
- Publish and link to it
HOW TO ASK
"Turn this reply into a help article. Reader is not technical. Numbered steps where relevant. Say what they will see. Include what to do if it does not work."
WHAT TO VERIFY
Every step, by following it Every button and menu name Anything version-specific
The model does not know your systems and will describe things that do not exist.
THE BENEFIT
Every question answered publicly is a support request you do not receive.
And a page that may be found by search.
MAINTAINING IT
Add articles as new questions recur.
Review annually for accuracy.
WHERE TO START
The question you answer most often.
