The safest and most useful application.
THE WORKFLOW
Paste the customer's message
Supply the relevant facts: their order, your policy, what actually happened
Ask for a draft Edit it Send it
WHY THIS WORKS
The person remains in control. Errors are caught before they reach the customer.
HOW TO BRIEF IT
"Customer says [message]. The facts are [what actually happened]. I want to [outcome]. Write a reply, plain and warm, under 150 words."
WHAT TO ALWAYS EDIT
Names and order details Any commitment about timing Any statement about your policy Tone, toward how you actually speak
THE COMMITMENT WARNING
Generated replies readily promise things. "We'll refund you within 24 hours" appears because it sounds like customer service.
Check every promise before sending.
FOR REPEATED QUESTIONS
Build a reusable prompt containing your policies and tone.
WHAT NOT TO DO
Send unedited Use it for complaints without reading carefully Let it invent a policy you do not have
