Using AI within automated processes.
WHAT IT MEANS
Embedding AI capability into a workflow so tasks complete without a person at each step.
EXAMPLES
Incoming enquiries categorised and routed Documents read and data extracted into a system Draft responses prepared for review Content summarised automatically Transactions screened
WHAT MAKES A TASK SUITABLE
High volume, so automation is worth building Consistent structure Errors that are detectable and tolerable A clear definition of correct
WHAT MAKES A TASK UNSUITABLE
Rare tasks, where building automation costs more than doing them Consequential decisions Situations requiring judgement about context
THE HUMAN IN THE LOOP QUESTION
For anything consequential, AI prepares and a person approves.
That captures most of the time saving while retaining accountability.
WHERE AUTOMATION FAILS
When nobody checks the output, and errors accumulate unnoticed.
Build in review, at least by sampling.
STARTING POINT
Automate the drafting, not the deciding.
