Responding properly.
THE COMMON ONES
A copyright complaint about an image A data protection request or complaint A customer dispute escalated A trademark complaint about your name or content A takedown request
WHAT TO DO FIRST
Read it properly. Establish what is actually being claimed.
Do not respond immediately in anger.
IF IT IS A COPYRIGHT COMPLAINT
Remove the material immediately, then establish whether the claim is valid.
Removing first costs you little and stops the harm accruing.
IF IT IS A DATA REQUEST
Respond within the applicable period. Ignoring it is the worst response.
IF IT IS A CUSTOMER DISPUTE
Resolve it if you can. Most escalate because nobody responded.
IF IT IS SUBSTANTIAL
Take proper advice before responding.
WHAT NOT TO DO
Ignore it Respond aggressively Admit liability before understanding the position Delete evidence
WHAT TO KEEP
The complaint, your response, and any relevant records.
TELL US
If it concerns content hosted with us, or if you receive a notice through us, respond to the ticket.
