When others sell through you.
WHAT YOU NEED
Terms for buyers Terms for sellers A privacy notice covering both Clear statement of your role
THE ROLE QUESTION
Are you the seller, or a platform connecting buyers and sellers?
That determines who is responsible for the goods, the delivery, and the refund.
State it explicitly. Ambiguity means buyers assume you are responsible.
SELLER TERMS
Commission and fees Payment timing What may be sold Standards expected Grounds for removal Who handles disputes
BUYER TERMS
Who they are contracting with Who handles returns and refunds What you do if a seller fails How to raise a complaint
DATA
You hold data about both. Your privacy notice must cover both relationships.
Sellers receive buyer data, which is a disclosure you owe.
DISPUTES
State how they are handled and who decides.
TAKING ADVICE
A marketplace is substantially more complex than a shop. Proper advice is warranted.
