The full requirement.
WHAT YOU NEED
Terms and conditions of sale Returns and refunds policy Delivery information Privacy notice Cookie notice, if applicable Business details
THE ORDER OF IMPORTANCE
Delivery and returns are what customers actually read.
Write those clearly first.
WHAT TERMS MUST COVER
How orders are accepted Prices and whether tax is included Payment methods Stock availability and what happens when something is unavailable Risk and ownership passing Dispute handling
RETURNS
Period, condition, who pays return delivery, how refunds are issued, timescales.
Any items that cannot be returned, and why.
DELIVERY
Areas, costs, realistic timescales, failed delivery handling.
Before checkout, not at the final step.
PRODUCT DESCRIPTIONS
Must be accurate. Misleading descriptions cause disputes and, in some jurisdictions, breach consumer law.
State materials, dimensions and what is included.
FOR CASH ON DELIVERY
State what happens if the customer refuses delivery.
