Pages you need to get approved.
WHAT THEY TYPICALLY ASK FOR
A live website describing what you sell Published terms and conditions A refund and returns policy Delivery information, for physical goods Contact details including a phone number A privacy notice
WHY
They are assessing whether you are a legitimate business and whether customers will dispute charges.
A shop with no refund policy produces chargebacks, which cost the gateway.
WHAT ELSE THEY CHECK
That prices and currency are clear That the business name matches the account That the site is on HTTPS That what you sell is permitted under their terms
COMMON REASONS FOR REJECTION
Missing policies A site that is not live Business name mismatch Selling something in a restricted category
BEFORE APPLYING
Have the pages published and the site complete.
Applying with a half-built site delays approval.
THE STATEMENT DESCRIPTOR
The name appearing on the customer's card statement. Make it recognisable, or customers dispute charges they do not recognise.
