What customers need to know before buying.
WHY IT IS A LEGAL PAGE
Delivery terms are part of the contract. Unstated terms produce disputes.
It is also the most common reason carts are abandoned.
WHAT TO STATE
Areas you deliver to Costs, by area Realistic timescales What happens if delivery fails Whether collection is available Who bears the risk in transit
BE REALISTIC ABOUT TIMESCALES
Overpromising produces more complaints than any other single thing in Nigerian online retail.
State what actually happens, including the slower cases.
FAILED DELIVERIES
State what happens: redelivery, a charge, or a refund less costs.
Particularly important for cash on delivery.
WHERE IT MUST APPEAR
Before checkout, not at the final step.
Unexpected delivery charges at the end are the most common reason customers abandon.
INTERNATIONAL
If you ship abroad, state that duty may be charged on arrival.
Customers refusing delivery over unexpected duty is a real cost.
KEEPING IT CURRENT
Review when your courier arrangements or costs change.
