Where obligations are more likely.
WHO THIS COVERS
Schools and educational institutions Health services Public bodies Charities and community organisations Anyone providing a public service
WHY IT MATTERS MORE
Your audience includes people who have no alternative provider.
A commercial site excluding someone loses a sale. A public service excluding someone denies access.
WHAT IS FREQUENTLY REQUIRED
Conformance with WCAG level AA An accessibility statement A route for reporting problems
Requirements vary. Establish what applies to you.
WHAT TO PRIORITISE
Forms, since services are accessed through them Documents, which are frequently PDFs that are images of text
Key information: opening times, contact details, how to access the service
THE DOCUMENT PROBLEM
Institutions publish a great deal as PDFs. Many are inaccessible.
Put essential information on web pages. Use PDFs for documents intended for print.
TESTING
With actual users where possible. For an organisation serving the public, that is proportionate.
TAKING ADVICE
If you have obligations, take proper advice on what they are.
