Where requirements apply.
THE POSITION
Requirements vary by jurisdiction, by sector and by organisation size.
Public bodies frequently have explicit obligations. Larger organisations increasingly do.
For a small private business, the position varies.
WHAT IS COMMON ACROSS JURISDICTIONS
References to WCAG, usually level AA, as the standard.
WHAT TO DO
Establish what applies to your organisation. Take proper advice if you are unsure or if the stakes are significant.
WHY NOT TO WAIT FOR A REQUIREMENT
The practical case stands regardless: people with impairments are customers.
And retrofitting after a complaint is more expensive and more urgent than doing it deliberately.
WHAT REDUCES RISK
Doing the work An honest accessibility statement A contact route for reporting problems Responding when someone reports one
THAT LAST POINT
Most difficulties escalate because nobody responded, not because a problem existed.
WHAT NOT TO DO
Claim compliance you have not achieved Ignore a report from a user Rely on an overlay and consider it handled
THIS IS GENERAL GUIDANCE
Take proper advice on what applies to your business.
