What we can do.
WHAT WE CAN HELP WITH
What your records should be Whether your domain points at us correctly Records in cPanel, when our nameservers are in use Configuring private nameservers Reverse DNS on a dedicated address Diagnosing whether a problem is DNS or something else
WHAT WE CANNOT DO
Change records at an external DNS provider Access your registrar account Change nameservers for a domain registered elsewhere Support another provider's interface
WHAT TO TELL US
The domain Where DNS is hosted, if you know What you changed and when The result of a lookup
THE MOST USEFUL THING TO INCLUDE
A lookup result showing what is actually published.
That distinguishes a record that is wrong from one that is propagating, immediately.
IF THE DOMAIN IS REGISTERED WITH US
We can assist with nameserver changes and registrar-level settings.
IF IT IS REGISTERED ELSEWHERE
We can tell you what to set. You must set it there.
BEFORE OPENING A TICKET
Run a lookup. It answers most DNS questions in thirty seconds.
