Knowledgebase

My Domain Does Not Resolve Print

  • dnsnameservers, domain, nameservers, domainrenewal, firewall, caching, support, guide
  • 0

Nothing at all.

THE CHECKS, IN ORDER

Is the domain registered and not expired? A WHOIS lookup shows the expiry date. Are nameservers set? WHOIS shows them. Do those nameservers respond? Does the zone contain an A record?

THE MOST COMMON CAUSE

The domain expired. The site and mail stop and the data is untouched.

Open a ticket immediately; recovery becomes more expensive with time and eventually impossible.

THE SECOND MOST COMMON

Nameservers not set, or set to a provider that no longer holds a zone for the domain.

A newly registered domain may have the registrar's defaults, which point at nothing useful.

IF NAMESERVERS ARE CORRECT

Check the zone at that provider contains an A record for the domain.

A zone with no A record resolves to nothing.

IF EVERYTHING LOOKS CORRECT

You may be waiting for propagation after a recent change.

Query the authoritative nameservers directly. If they answer correctly, the change is made and caches are catching up.

IF ONLY YOU CANNOT REACH IT

Try mobile data. A firewall block produces a different symptom entirely.


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