Everything in one place.
SETTING UP
Reseller plan ordered Business domain registered Private nameservers configured and tested Packages created in WHM Terms of service written Billing arranged Payment methods your clients use
PER CLIENT
Requirements established Domain in their name Account created with correct package AutoSSL run Mailboxes configured SPF and DKIM confirmed Details sent securely Written statement of what is included Recorded in your documentation
ONGOING
- Weekly: updates, monitoring alerts
- Monthly: allocation usage, backups confirmed, domain renewals, invoices
- Quarterly: restore test, support load review, pricing review
- Annually: full business review
ALWAYS
Backup before any change State the backup position in writing Track every client domain renewal Respond within your stated time
THE FIVE THAT MATTER MOST
Price to cover your time State what is included, in writing Register client domains in their names Sell maintenance Be reachable within stated hours
