What to expect.
MONTHS ONE TO THREE
Reseller plan set up, nameservers configured, packages created Terms written Your first two or three clients, migrated from existing hosting Manual invoicing Considerably more time per client than you expected
MONTHS FOUR TO SIX
A handful more clients, mostly from existing relationships Processes starting to settle The first support pattern emerging Possibly the first compromise or outage
MONTHS SEVEN TO NINE
Documentation written because you forgot something Maintenance plans introduced Monitoring set up after learning about a problem from a client
MONTHS TEN TO TWELVE
A dozen or so clients Recurring revenue that covers the reseller plan and some of your time A clear view of which clients are profitable A sense of what to charge next time
WHAT WILL SURPRISE YOU
How much support time clients need How little the hosting fee covers it How much the relationship produces in other work
WHAT MATTERS MOST IN YEAR ONE
Getting pricing right and staying reachable.
