What happens if you are unavailable.
THE RISK
A one-person hosting business where only you know anything.
Illness, travel or an emergency leaves clients with nobody.
WHAT TO PREPARE
Documentation of every client: accounts, domains, arrangements
Credentials in a manager someone trusted can access A named person who could handle urgent issues Clients told what happens in your absence
THE MINIMUM
Someone who can reach your accounts and tell clients what is happening.
Even if they cannot fix things, communication prevents the worst outcome.
FOR PLANNED ABSENCE
Tell clients in advance Arrange cover, or state that only emergencies will be handled Complete anything time-sensitive beforehand
FOR UNPLANNED ABSENCE
This is what documentation is for.
A colleague who can find your client list and contact them is worth arranging.
THE ARRANGEMENT WORTH MAKING
A reciprocal agreement with another reseller or developer: each covers the other's emergencies.
Costs nothing and covers the scenario that would otherwise be serious.
WHAT TO TELL CLIENTS
That cover exists. It reassures them and it is a genuine differentiator.
