Not writing everything yourself.
WHAT IS AVAILABLE
Extensive documentation covering email setup, WordPress, SSL, DNS, troubleshooting and most common client questions.
HOW TO USE IT
Link clients to a relevant article rather than writing the same explanation repeatedly.
"Here is how to set up your email on your phone" with a link is faster than typing it.
WHAT THIS SAVES
The recurring questions: mail client settings, why email goes to spam, how to reset a password, what a nameserver is.
WHAT TO WRITE YOURSELF
Anything specific to your service: your support hours, your packages, your process, your contact details.
Our documentation covers the technical; yours covers the commercial.
WHETHER TO BRAND IT
You can write your own versions if presenting a fully branded service matters to you.
That is real work. Linking is faster and the content is maintained.
THE PRACTICAL APPROACH
A short document of your own covering how your service works, linking outward for technical instructions.
FOR YOUR OWN REFERENCE
The troubleshooting and database sections are worth knowing, since you will be diagnosing client problems.
