Getting faster answers.
WHAT TO INCLUDE
The affected cPanel account username The domain The exact error or symptom When it started What you have already checked Whether it affects one account or all of them
THAT LAST POINT
The most important single piece of information. One account is an application problem; all accounts is a server problem.
Telling us which saves a full round trip.
WHAT YOU SHOULD HAVE CHECKED FIRST
Does cPanel load Does a plain test file load Is it in the error log Does it affect other accounts Is the account at a resource limit
Including those answers gets you a technical response immediately.
WHAT NOT TO DO
Forward a client's vague message without adding anything Open several tickets about the same issue Describe an error rather than quoting it
IF IT IS URGENT
Say so, and say why: how many clients affected, and what they cannot do.
WHAT WE APPRECIATE
A reseller who has diagnosed properly is considerably faster to help, and we notice.
