Small things that matter.
EMAIL ON YOUR OWN DOMAIN
A hosting provider emailing from a free mail address undermines everything you are selling.
This one matters more for you than for any other business.
A PHONE NUMBER THAT IS ANSWERED
Clients buying hosting want to know they can reach someone.
CONSISTENT COMMUNICATION
Replies within your stated time, in your own name, professionally written.
Spelling and clarity matter here. You are selling competence.
YOUR OWN SITE
Fast, secure, current. A hosting company with a slow site or an expired certificate has lost the argument before it starts.
Check your own certificate expiry.
DOCUMENTATION FOR CLIENTS
A short guide for new clients: how to log in, how to reach support, what is included.
Sending the same information every time is administration; a document is professionalism.
WHAT UNDERMINES YOU
Missed responses Promises not kept Blaming the provider in front of clients Being unreachable
THE UNDERLYING POINT
You are asking businesses to trust you with something they depend on. Behave accordingly.
