When service stops.
FOR NON-PAYMENT
Have a stated process: reminder, warning, suspension, termination, with dates.
Follow it consistently. Inconsistent enforcement teaches clients that deadlines are negotiable.
SUSPENSION
The account is inaccessible and the data remains.
WHM > Suspend an Account. State the reason.
WHAT TO TELL THE CLIENT
Before suspending, with a clear date. Never without warning.
FOR ABUSE
Faster. A site sending spam or serving malware affects other accounts and our infrastructure.
Act, then explain.
TERMINATION
Deletes the account and its data.
Before terminating, take a final backup and offer it to the client. Give them a stated period to collect it.
That protects you from a later dispute and costs you almost nothing.
WHAT TO PUT IN YOUR TERMS
The process, the timescales, and what happens to data.
WHEN A CLIENT LEAVES VOLUNTARILY
Provide a full backup, help with the transfer, and do not obstruct.
Your reputation in a small market depends on how you behave at the end.
