What we can help with.
WHAT WE CAN HELP WITH
Whether our server is responding correctly Certificate issues at our end Server errors that Cloudflare is reporting Confirming what our logs show Advising what your DNS records should be Whether a problem is ours or the proxy's
WHAT WE CANNOT DO
Access your Cloudflare account Change your Cloudflare settings Support Cloudflare's own features Diagnose a Cloudflare configuration we cannot see
Cloudflare is a service you hold directly with them.
WHAT TO TELL US
That Cloudflare is in use, which is the single most useful piece of information.
Many tickets are diagnosed slowly because nobody mentioned the proxy.
The error number, if Cloudflare produced one.
WHAT TO TRY FIRST
Pause Cloudflare from the dashboard. If the problem disappears, it is configuration; if it persists, it is ours.
Include that result in the ticket.
WHAT WE WILL ASK
Whether Cloudflare is proxying The SSL mode Whether you changed anything recently
