What we can do.
WHAT WE CAN HELP WITH
Creating databases and users Correcting ownership and permissions Restoring a database from a server-side restore point Producing a dump for a large database Importing a large dump you cannot import yourself Confirming whether the database server is reachable Advising whether a performance problem is capacity or configuration
WHAT WE CANNOT DO
Recover data that was never backed up Restore beyond our retention period Repair your application's data model Write queries for your application Advise on your application's internal structure
WHAT TO INCLUDE IN A TICKET
The domain and cPanel username The database name The exact error What you were doing Whether it affects one site or all of them
IF IT IS URGENT
Say so, and say why.
BEFORE ASKING
Check the four connection values against cPanel. That resolves a large share of database tickets without a ticket.
THE MOST USEFUL THING YOU CAN DO
Keep a current backup you have tested. It turns most database emergencies into a twenty-minute restore.
