Access removed.
FIRST, READ THE NOTICE
It states the reason. The correct response depends entirely on which reason.
Your data remains in place. Nothing is deleted at suspension.
IF IT IS NON-PAYMENT
Pay the outstanding invoice. Reactivation is usually automatic and quick.
IF IT IS MALWARE OR ABUSE
The content must be dealt with before access is restored.
We can usually arrange temporary access to clean the account, or supply a copy of the files. Ask in the ticket.
Do the remediation, describe what you did, and access is restored.
IF IT IS RESOURCE ABUSE
Identify the cause, fix it, and tell us what changed.
IF IT IS PHISHING CONTENT
Treated as urgent. We act without prior notice because real people lose money while it is live.
Remove the content, treat the account as compromised, and respond in the ticket.
WHAT NOT TO DO
Ignore it. Extended non-payment eventually leads to termination and deletion, which is not recoverable.
WHY OFF-SERVER BACKUPS MATTER
They give you options regardless of the account's state.
