The general browser message when connection fails.
WHAT IT MEANS
Nothing specific. Click for details, or look at the smaller error code beneath, which identifies the actual cause.
The codes are covered individually here: connection timed out, name not resolved, connection refused.
THE THREE CHECKS
- Does it work on mobile data? If yes, your address is blocked.
- Does the domain resolve? Look it up. If not, DNS or expiry.
- Does cPanel load? If yes, the server is running.
THE COMMON CAUSES IN ORDER
Your IP blocked by the firewall The domain expired Nameservers wrong, or a DNS change still propagating The hosting suspended A server incident
CHECKING SUSPENSION
Client Area > Services > My Services. A suspended service shows as such, and you will have received an email.
CHECKING FOR AN INCIDENT
Client Area > Network Issues.
WHAT TO DO
Work through the three checks before opening a ticket. They eliminate most possibilities and tell us where to look.
