When the problem is ours.
WHAT TO CHECK FIRST
Client Area > Announcements and Network Issues. If your server is listed, we are already working on it.
Test from mobile data with wifi off, which rules out a firewall block on your own address.
WHAT TO DO
Check the posted information for an expected resolution Open a ticket if your situation differs from what is posted, or if you need specifics Tell your own customers, if you host sites for others
Opening several tickets about a known incident slows resolution for everyone.
WHAT YOUR BACKUPS GIVE YOU
For a short outage, nothing is needed. For a prolonged one, an off-server backup means you could bring the site up elsewhere temporarily.
That is a genuine option for a business that cannot be offline, and it requires backups you control.
AFTERWARDS
Data is not affected by most outages. The site returns as it was.
If data was affected, we will say so, and restore points exist.
PREPARING
Know where your backups are and how to use them, before you need them.
