Knowledgebase

A Plugin or Extension Broke Everything Print

  • backupsdisasterrecovery, backups, plugins, database, restore, woocommerce, troubleshooting, wordpress, filemanager, staging
  • 0

Recovering without a full restore.

THE SYMPTOM

The site was working, you installed or updated something, and now it is not.

THE FASTEST FIX

Rename the extension's directory through File Manager or SSH. This disables it without needing access to the administrator area.

For WordPress, renaming the whole plugins directory disables everything at once. Rename it back and then disable individually to find the culprit.

IF YOU CAN STILL LOG IN

Deactivate the extension normally.

IF IT AFFECTED THE DATABASE

Some extensions modify data on activation. Deactivating does not always reverse it.

Restore the database from before the installation if the data is wrong.

IDENTIFYING WHICH ONE

Disable everything, confirm the site returns, then enable one at a time, testing after each.

Tedious and reliable.

AFTERWARDS

Report the problem to the developer if it is a genuine bug Consider whether you need that extension at all Check for an alternative if it is unmaintained

PREVENTING RECURRENCE

Test on staging, back up first, and install one thing at a time.


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