The site is fine and unreachable.
WHAT HAPPENED
The domain expired, so it no longer resolves. The hosting account and all its data are untouched.
The website and email stopped working because the address stopped pointing anywhere.
IMMEDIATE ACTION
Open a ticket with the domain name. We will check its exact status with the registry and tell you the cost and the deadline.
Act today. Every day matters.
THE STAGES
- Grace period: renewal at the normal price is usually still possible
- Redemption: recovery requires a substantial registry fee on top of the renewal
- Pending delete: nothing can be done
- Released: anyone may register it
IF IT HAS BEEN REGISTERED BY SOMEONE ELSE
There is no recovery route. Your options are approaching the new registrant, which rarely goes well, or choosing a different domain.
YOUR DATA IS SAFE
The hosting account is unaffected. Once the domain resolves again, everything returns.
Take a backup now regardless, while you have access.
PREVENTING RECURRENCE
Auto-renewal, a valid card, and a contact email on a different domain.
