Asking before you commit.
WHAT TO ASK US
Will this run on my plan Does it need extensions you do not provide Will it need more resources than I have Does it need persistent processes Is there anything about our environment that affects it
We can answer all of those quickly, and it saves discovering a blocker after a week's work.
WHAT WE CANNOT ADVISE ON
Which platform best suits your business requirements How to configure the application Whether a particular extension is any good
Those are matters for the application's community, its documentation, or a developer who knows it.
HOW TO ASK
Open a Sales or Support ticket describing what you intend to run, including the application name and version, and roughly what scale.
WHAT WE WILL TELL YOU
Honestly whether it fits, including when shared hosting is the wrong environment and a VPS is needed.
We would rather tell you that before you order than explain it afterwards.
THE MOST USEFUL QUESTION
"I want to do X, will this work here?" Asked before building, it takes a minute.