What we cover, and what is yours.
WHAT WE HELP WITH
Server configuration questions PHP versions and extensions SSH and Git availability Resource limits and what is causing them Permissions and ownership problems Whether something can run on your plan Migration Anything caused by the server
WHAT WE DO NOT COVER
Writing or debugging your application code Framework-specific configuration Third-party plugin problems Performance problems in your own queries Development work
Those are development tasks, which we can quote for separately if you want them done.
HOW TO ASK EFFECTIVELY
Say which domain and which account Include the exact error, copied not described Say what you have already checked and ruled out Include log extracts with timestamps Say whether it affects one site or everything
WHAT THAT GETS YOU
A technical answer rather than a list of preliminary questions.
BEFORE YOU BUILD SOMETHING UNUSUAL
Ask whether it will run. It is much cheaper than discovering the constraint after three months of work.
