Checking what arrives.
WHY IT MATTERS
Accepting goods without checking transfers every problem to you.
WHAT TO CHECK ON ARRIVAL
That the delivery matches the order Quantity Condition and damage Specification, at least visually Documentation
WHY BEFORE SIGNING
Signing acknowledges receipt in good condition.
WHAT TO RECORD
Any shortage, damage or discrepancy, on the delivery document, before signing.
WHY ON THE DOCUMENT
Verbal complaints afterwards are not accepted.
WHAT TO DO IF THERE IS NO TIME TO CHECK PROPERLY
Sign as unexamined, where the carrier permits, and inspect promptly.
WHAT TO ESTABLISH
A period within which discrepancies must be raised.
WHAT INSPECTION SHOULD COVER
Visual condition Quantity, counted Specification, sampled Documentation and certificates, where required
WHY SAMPLING RATHER THAN FULL INSPECTION
Full inspection is usually impractical.
WHAT TO ESTABLISH
Sample sizes and what triggers full inspection.
WHAT TO DO ABOUT DEFECTIVE GOODS
Segregate them Record the defect with evidence Notify the supplier promptly Agree the remedy
WHY SEGREGATE
Defective material used in error is worse than the original defect.
WHAT TO ESTABLISH
That rejected material is marked and separated physically.
WHAT TO RECORD
Rejections by supplier and by cause.
WHAT THAT REVEALS
Suppliers whose quality is deteriorating.
WHAT TO DO ABOUT REPEATED PROBLEMS
Raise them formally, with the evidence.
WHAT TO ESTABLISH
That goods are recorded into stock promptly.
WHY
Unrecorded stock is invisible and it is reordered.
