The whole category in one page.
ANNOUNCEMENT IS THE BEGINNING OF THE WORK, NOT THE END
Changes fail because the reason was never accepted, people were not equipped, the old way remained available, and nobody checked weeks later.
RESISTANCE IS INFORMATION, NOT OBSTRUCTION
It usually identifies genuine flaws, and treating it as something to overcome loses everything it would have told you. The people who will operate the new way know what will not work.
ASK WHY IT IS DONE THIS WAY BEFORE CHANGING IT, BECAUSE PRACTICES THAT LOOK INEFFICIENT FREQUENTLY ADDRESS SOMETHING NOBODY REMEMBERS
SEQUENCE CAPABILITY BEFORE REQUIREMENT — REQUIRING PEOPLE TO WORK A NEW WAY BEFORE THEY CAN IS THE COMMONEST PLANNING ERROR
REMOVE THE OLD WAY, BECAUSE WHILE IT REMAINS AVAILABLE IT WILL BE USED UNDER PRESSURE
Delete the old forms, documentation and system access. Availability is what permits reversion.
EXAMINE WHETHER ANYTHING STILL REWARDS THE OLD BEHAVIOUR, SINCE PEOPLE DO WHAT THEY ARE MEASURED ON REGARDLESS OF INSTRUCTION
EXPECT A TEMPORARY FALL IN PRODUCTIVITY AND SAY SO IN ADVANCE, OR IT WILL BE READ AS THE CHANGE FAILING
TELL MANAGERS BEFORE THEIR TEAMS AND BRIEF THEM ON THE REASONING, BECAUSE A MANAGER WHO CANNOT ANSWER QUESTIONS LOSES AUTHORITY
CHECK WEEKS LATER RATHER THAN DAYS, SINCE COMPLIANCE IMMEDIATELY AFTER A CHANGE TELLS YOU NOTHING
AND WHEN A CHANGE IS ABANDONED, SAY SO EXPLICITLY — CHANGES THAT QUIETLY FADE TEACH PEOPLE TO WAIT OUT THE NEXT ONE
