Fewer people, faster change.
WHAT IS EASIER
Everyone can be spoken to directly Decisions are quick Effects are visible immediately
WHAT IS HARDER
No capacity to absorb disruption Everyone is essential The owner is involved in everything Resistance from one person affects a large proportion
WHY THAT LAST POINT
In a small team, one person's opposition is a substantial obstacle.
WHAT TO DO
Address it directly and personally.
WHAT TO ESTABLISH
That the owner is visibly committed.
WHY IT MATTERS MORE HERE
Staff watch the owner constantly, and inconsistency is immediately apparent.
WHAT UNDERMINES CHANGE INSTANTLY
The owner continuing the old way.
WHAT TO PLAN FOR
Reduced capacity during transition.
WHY
There is no slack, and the change competes with daily operations.
WHAT TO CONSIDER
Timing around quieter periods.
WHAT TO AVOID
Changing several things at once.
WHY
There is no capacity for it.
WHAT TO ESTABLISH
One change, completed, before the next.
WHAT TO USE
The advantage of proximity: ask people directly what is not working.
WHY
It produces immediate correction that larger organisations cannot achieve.
WHAT TO DOCUMENT
The new way, however simple.
WHY
Small businesses rely on memory, and changes fade.
WHAT TO ESTABLISH
A point where you check whether it is still being done.
WHEN
Weeks after, not days.
WHY
Compliance immediately after a change tells you nothing.
