Effects on those nearby.
WHY IT MATTERS OPERATIONALLY
Complaints attract enforcement and they can halt operations.
WHAT NEIGHBOURS EXPERIENCE
Noise Dust and emissions Odour Traffic and parking Vibration Light Drainage and runoff Waste and litter
WHAT TO ASSESS
Each, as experienced at the boundary rather than at the source.
WHY AT THE BOUNDARY
It is where the impact is felt and where it is assessed.
WHAT NOISE REQUIRES
Attention to hours of operation Equipment maintenance Enclosure or screening Vehicle movement management
WHY HOURS MATTER MOST
The same noise is tolerated in the day and not at night.
WHAT TO ESTABLISH
Operating hours, and adherence to them.
WHAT DUST REQUIRES
Suppression Enclosure of dusty activities Covered transport Site cleaning
WHAT ODOUR REQUIRES
Removing the source where possible Prompt removal of organic waste Containment
WHAT TO ESTABLISH
A route for neighbours to raise concerns.
WHY
Concerns with nowhere to go become complaints to authorities.
WHAT TO DO ABOUT A COMPLAINT
Respond promptly Investigate Explain what you have done Follow up
WHY PROMPTLY
Response speed determines whether it escalates.
WHAT TO RECORD
Every complaint and response.
WHAT TO DO BEFORE CHANGING OPERATIONS
Tell those affected.
WHY
Consultation before is far easier than justification after.
